Information on online dispute resolution

Dispute resolution

We participate in alternative dispute resolution in accordance with Article 14 (1) ODR Regulation and § 36 VSBG (Consumer Dispute Resolution Act). The competent dispute resolution body is the:

- Universalschlichtungsstelle des Zentrums für Schlichtung e.V. (Universal Arbitration Board of the Centre for Arbitration).

- https://www.verbraucher-schlichter.de/

The European Commission also provides a platform for online dispute resolution (OS), which you can find at this address: http://ec.europa.eu/consumers/odr/.

Cookie name	Provider	Purpose	Expiry
cookiesplus	https://anyderma.com	Stores your cookie preferences.	1 year
PrestaShop-#	https://anyderma.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day